IT Operations Specialist
Overview:
Nerdy is looking for an IT Operations Specialist to join our team! The IT Operations Specialist, based in our St. Louis corporate office, owns and enhances core IT & Security operational domains, including user and device lifecycle management, SaaS administration, and end-user support. This role blends hands-on technical execution with process ownership, cross-functional collaboration, and automation-driven improvements to ensure scalable, secure, and efficient operations.
About Nerdy:
At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.
Fortune favors the bold. Join us.
How we compete:
AI-Native at every level
From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.Entrepreneurial velocity
Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.Free-market rigor
Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.Full-stack ownership
You design, build, and run what you ship; accountability is a feature, not a bug.Reward for contribution
Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.Relentless exploration
Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.Is Apolitical
You stay focused on mission-aligned outcomes, not distractions or unrelated causes.
If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.
Nerdy’s shareholder letters below explain our latest products and strategy:
Qualifications:
4+ years in IT operations or systems administration
Experience administering SaaS and device management tools (e.g., Google Workspace, Okta, Mosyle)
Strong macOS knowledge and Bash/Python scripting skills
Familiar with endpoint compliance and security best practices
Data-driven with experience tracking SLAs and operational metrics
Strong communicator and mentor for junior team members
Experience using AI-native productivity and automation tools
Responsibilities:
Own user/device lifecycle, SaaS admin, and support operations
Lead onboarding, offboarding, and role-change processes with HR and partners
Improve cross-functional workflows and document handoffs
Mentor junior staff and handle high-impact escalations
Track SLAs, backlog, CSAT; run root-cause analyses
Prototype and implement automation-first improvements
Administer core SaaS tools with security and audit focus
Translate engineering rollouts into operational runbooks
Maintain macOS endpoint compliance, MDM, and patching
Contribute to incident response as needed
Unleash Your Potential at Nerdy:
At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:
Competitive Compensation & Advancement: Market-leading compensation paired with clear promotion pathways.
Retirement Made Simple: 401(k) plan with company match and immediate vesting.
Flexible Time Off: Recharge on your terms, ensuring maximum productivity.
Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.
The Bottom Line:
If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.
