Director, Sales Operations
Overview:
We are seeking a results-driven professional to develop and optimize sales operations within a vertically integrated marketplace. In this role, you will make data-driven decisions and contribute to resolving complex operational challenges, including internal routing optimizations, product innovation, workforce planning and management, and operational forecasting.
This position is fully remote and reports to the company headquarters in St. Louis, Missouri.
About Nerdy:
At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale.
We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.
Fortune favors the bold. Join us.
How we compete:
AI-Native at every level
From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.Entrepreneurial velocity
Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.Free-market rigor
Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.Full-stack ownership
You design, build, and run what you ship; accountability is a feature, not a bug.Reward for contribution
Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.Relentless exploration
Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.Is Apolitical
You stay focused on mission-aligned outcomes, not distractions or unrelated causes.
If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.
Nerdy’s shareholder letters below explain our latest products and strategy:
Qualifications:
Requires a Master’s degree of Engineering, Business Administration, or related field.
Requires 5 years of related experience.
Must have some experience in each of the following skills: Data analysis and visualization tools such as Excel, SQL, Looker, Tableau, and Power BI to analyze user data, usage patterns, and generate actionable insights for capacity planning, workforce management, and continuous improvement.
Lean Six Sigma methodologies, Lean principles, root cause analysis tools and techniques including 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis (FMEA).
Cloud computing platforms including AWS, Google Cloud, and Azure, and managing cloud infrastructure to ensure scalability, reliability, and performance for educational technologies.
Capacity forecasting and predictive analytics, and modeling approaches in statistical programming languages such as R, Python, or specialized forecasting software to predict future demand and plan capacity.
Workforce management (WFM) software such as Genesys Purecloud to schedule, track, and optimize the workforce.
Project management software (JIRA and Monday.com) to plan, execute, and manage projects involving workforce deployment and resource allocation.
Responsibilities:
Develop and optimize sales operations in a vertically integrated marketplace.
Make data driven decisions and contribute to the resolution of complex operational challenges, including internal routing optimizations, product innovation, workforce planning/management, and operational forecasting.
Provide full analytical and managerial support to the Director of Consumer Operations in a professional and consistent manner.
Transform vague concepts and tasks into well-documented and effective business metrics and insights.
Identify opportunities for improvement via technology, process, or systems enhancements.
Develop project estimates by identifying phases and elements, personnel requirements, and costs.
Communicate across multiple business stakeholders and facilitate prioritization and resource allocation.
Manage special projects related to key business initiatives with a goal to drive short and long term value while incurring minimal technical debt.
Oversee the management, organization, and reporting of key organizational performance data and strategic planning documents.
Position allows for 100% remote work. Reports to company HQs in St Louis, MO.
Unleash Your Potential at Nerdy:
At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:
Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways and equity (RSUs) - become an owner in our success.
Retirement Made Simple: 401(k) plan with company match and immediate vesting.
A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are.
Flexible Time Off: Recharge on your terms, ensuring maximum productivity.
Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.
The Bottom Line:
If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.
